The ability to express yourself and what you want (or what you don’t want) in day to day work situations isn’t always easy. Fear of confrontation, upsetting people or not knowing the right words to use, often results in feelings of frustration or even anger.
The aim of this course is to equip participants with the skills, tools and techniques to assert themselves confidently and effectively with others to influence successful relationships and outcomes.
As a result of this training, participants will:
- Understand their own natural communication style and the impact of this on relationships and performance
- Identify personal barriers to assertive communication and how to overcome these
- Be able to communicate clearly and assertively
- Gain techniques to handle demanding behaviour and requests from others
Get in touch with Adalta, alternatively you can call us on
0345 021 2356
Adalta Development Ltd
Waters Meeting Road