Handling Tough Conversations

How is it delivered:

1-Day Face-to-face Course
2 x 2-hour Sessions delivering remotely
Content can be streamlined to deliver across a shorter timeframe

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Overview

Acting with confidence is integral to the success of any role. But, confidently asserting a positive attitude even when dealing with difficult people is something that can seem daunting.

Handling difficult situations effectively and positively influencing others are core interpersonal skills relevant to any role within the organisation.

Course Aim

Course Objectives

This course aims to provide participants with the skills to identify potentially difficult behaviour and learn to manage it to enable a positive rather than negative influence on your workplace.

As a result of this training, participants will:

  • Gain a greater understanding of their own attitudes and beliefs in relation to ‘difficult situations’ 
  • Know the difference between “productive” and “unproductive” conflict and be able to apply strategies to deal effectively with unproductive conflict
  • Have the interpersonal skills and behaviours necessary to get to the heart of the problem, diffuse tension and minimise or eradicate conflict
  • Know how to build resilience in order to maintain boundaries, integrity and well being

Get in touch with Adalta, alternatively you can call us on
0345 021 2356

Adalta Development Ltd
9 Riverside
Waters Meeting Road
Bolton
Lancashire
BL1 8TU

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